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1. Connection ability
Connect customers with demand access
Connect service providers with goals and transaction management
Connect service resources with tasks
2. Service ability
Enable service resource tools and knowledge usage capabilities
Enable service provider management capabilities
Empower customers to be informed
3. Collection ability
Authenticity of customer complaint
Process transparency
Service datatization
4. Optimize ability
Service delivery satisfaction
Rationality of channel layout
Service resource utilization
Service cost rationality
1, change the enterprise after-sales data&Service "broken, coarse, interrupted" status
To realize the comprehensive management of customers (including terminals), service outlets (including service providers), and technician resources;
To achieve the product life cycle, parts flow, inventory fine management;
To realize the whole process management of customer after-sales business (demand access, project tasks, work order distribution, service data collection, cost statistics, cost accounting, cost settlement, service performance)。
2, break through the traditional after-sales service positioning and content limitations
Multi-channel customer contact, rich service content, real-time interaction and supervision of service process, pay attention to customer perception;
From passive service to active service, to strengthen customer stickiness and loyalty;
Big data, intelligent, systematic back-end support service resource front-end, serving resources is serving customers。
3. Promote the transformation of after-sales service to the role of "sharing service resources + service value-added"
On the basis of providing efficient and high-quality standard services, develop value-added service content and customers to become revenue generating units;
Sharing industry service resources, "The essence of the sharing economy is to revitalize resources"。
SiE-CSS after-sales management system is responsible for providing customers with perfect after-sales service management and maintaining good customer relations, which occupies an important position in the enterprise management system。The system can connect with the customer service call center, receive customer calls and automatically bounce the screen, convenient to enter the after-sales service process。Connect with enterprise ERP system to share and interact with customer, product and spare parts data。System docking with partners, can undertake after-sales service business。Interconnecting with the system of dealers or third-party service providers can realize outsourcing and data sharing of after-sales service business。
SiE-CSS after-sales management system is a refined management of the whole process of after-sales business,Powerful function,A flexible and scalable system,It has the characteristics of visualization, humanization, intelligence and automation,360° statistical analysis of data,Let data aid decision making,It can meet the current and future business development needs of rapidly growing enterprises。Saiyi provides refined, automated and intelligent management of the whole process of after-sales service。Greatly improve the efficiency of service operations, reduce costs, and improve customer satisfaction。In addition, we offer highly personalized solutions to our customers。
We can provide on-site service and support for enterprises all over the country。
Consult nowProvide close cooperation with on-site service and support for enterprises。
Book now